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How do I return an item to you?

To return an item to us within the applicable return policy period, you may initiate the process through either of the methods noted below.

  1. To initiate a return online, click on your ‘Order #:’ found in your ‘Order History‘. Select either ‘Refund’ or ‘Replace’ then follow the online instructions after you initiate the return and receive a Return Merchandise Authorization (RMA) number.
  2. Or, you may initiate a return by contacting Customer Service to obtain a Return Merchandise Authorization (RMA) number. Once you’ve been issued an RMA number, you will need to ship the return to the address given to you by the Customer Service representative.

To return an item sold and shipped by a marketplace seller you will need to contact the seller directly. If you are having issues you may also use the customer service link above to reach out and we will gladly help.

Updated on June 25, 2020

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