Newegg Knowledge Base
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Help Topics
General
Do promo codes have special conditions?
Do you offer discounts for resellers?
Do you have a printable catalog?
Account
Report Suspicious Activity
Who can view the order history of my account?
What do I get with a newsletter subscription?
Quote Requests
How do I get a quote on price, stock, or shipping?
How long does it take to obtain a quote?
How long does a quote remain valid?
Payment
How do I make tax-exempt purchases?
Can I use a gift card toward items more than its balance?
Do Gift Cards expire?
Net Terms
Are there application fees for Net 30 terms?
Which items are ineligible for Net 30 purchases?
What is the status of my Net 30 application?
Returns (RMA)
Return Policy
Do you charge a restocking fee?
How do I check the status of my RMA?
Rewards Program
Which items do not earn BizPoints?
Do gift card purchases earn BizPoints?
May I use BizPoints to purchase Marketplace items?
Contact
How can I get in touch with a product manufacturer?
How do I contact NeweggBusiness?
Which e-mail should I add to my Safe Senders list?
Subscription Program
Are there any early termination fees (ETF)?
May I use a promo code on a Subscription purchase?
How do I cancel a subscription purchase?
Business Leasing
Do I need an account to start a lease application?
My business is new, can I still lease?
May I end my lease term early?
Ordering
Can I change an order after submission?
Can I get quantity discounts?
Can I pre-order an item not yet in-stock?
Will Call
Can I designate someone to make a will-call pickup?
Can I return RMA items to Will-Call?
Where do I find the Will-Call slip?
Products
Are there restrictions on gift card purchases?
Can Customer Service describe products over the phone?
Where do I download software I bought?
Marketplace
What is the return policy for Marketplace items?
How do I sell products on NeweggBusiness?
How do I contact a Marketplace Seller?
Shipping
Do multiple-item orders get shipping discounts?
Do you offer Saturday delivery?
Do you offer less-than-truckload (LTL) shipping ?
Extended Warranty
Are Extended Warranty plans renewable?
Are Extended Warranty plans transferable?
Can I cancel a warranty?