You’ve received my return, what happens next? Once we have received your return, we’ll issue a refund or replacement depending on the item and the circumstances. If your return is incomplete we’ll send you an email along with instructions on how to resolve it. Updated on November 29, 2021 Related Articles Reporting a delivery issue Open box returns 30-day hassle-free returns Dead pixel return policy Why doesn’t the status say “Received” after the carrier confirms delivery? Where should I send my return?