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How long does it take to process an RMA?

RMA processing time may vary depending on the product and reason for the return. Generally it takes 3-5 business days once the RMA has been received and it meets the following criteria:

  • The RMA number is clearly identified on shipping label or package.
  • All original equipment, components, manuals, cables, documents, and packaging included in the return package in resalable condition.
  • The UPC still attached to retail package.
  • There is no physical damage to the product caused by you or shipping carrier.
  • The product is not out of warranty when we receive it.


Notebooks/laptops may take up to 3-5 business days from the date the RMA is received.

Updated on June 17, 2019

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