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How long does it take to process an RMA?

Important:

Due to recent carrier restrictions and delays, some return tracking information may show as delivered to our returns center but may take up to 72 hours to be marked as received by our returns team. Once the return is processed as received, an email notification will be automatically sent to provide an update.

RMA processing time may vary depending on the product and reason for the return. Generally it takes 3-5 business days once the RMA has been received and it meets the following criteria:

  • The RMA number is clearly identified on shipping label or package.
  • All original equipment, components, manuals, cables, documents, and packaging included in the return package in resalable condition.
  • The UPC still attached to retail package.
  • There is no physical damage to the product caused by you or shipping carrier.
  • The product is not out of warranty when we receive it.

Note:

Notebooks/laptops may take up to 3-5 business days from the date the RMA is received.

Updated on June 25, 2020

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