Can I return an item that is no longer available or backordered? If your return is on backorder or unavailable and a replacement cannot be sent, you will be notified via e-mail and offered either a similar item as a replacement or a refund. Updated on June 24, 2020 Was this article helpful? Yes No Related Articles 30-day hassle-free returns Dead pixel return policy You’ve received my return, what happens next? Why doesn’t the status say “Received” after the carrier confirms delivery? Where should I send my return? What should I include in my return?