Can I return an item that is no longer available or backordered? If your return is on backorder or unavailable and a replacement cannot be sent, you will be notified via e-mail and offered either a similar item as a replacement or a refund. Updated on June 24, 2020 Was this article helpful? Yes No Related Articles You’ve received my return, what happens next? Why doesn’t the status say “Received” after the carrier confirms delivery? Where should I send my return? What should I include in my return? What is your return policy? What is your Limited Replacement Only 30-Day Return Policy?