• What is California Proposition 65?

    California’s Proposition 65 protects California consumers by requiring special warnings for products that contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm where those products would expose consumers to such chemicals above certain threshold levels. If a product description on this site…

  • What is AIT Worldwide and how does it work?

    AIT Worldwide is a trucking shipping option. Before you submit the order, if the total weight of the order exceeds 400 US pounds, a message will show up on the top of the shopping cart checkout page telling you that this order qualifies for trucking. You will be able to…

  • What is a primary account?

    A primary account is the account that was originally created for the organization and serves as the default point of contact. All other accounts for an organization should be created under the primary user’s account.

  • Why do you need my Federal Employer ID Number?

    A Federal Employer Identification Number (EIN) is a nine digit number assigned by the IRS to identify a business entity. NeweggBusiness Primary accounts are powerful purchasing tools and require an EIN for the following reasons. The NeweggBusiness shopping experience and select products are exclusively for authorized business entities. To ensures…

  • What if my product cannot be repaired?

    If SquareTrade determines that your product cannot be repaired but is in accordance with your coverage terms and conditions, it will be replaced with a same or like product at no cost.

  • What happens to my BizPoints if I return an item?

    When you return an item, BizPoints that you earned from that purchase are deducted from your account. In addition, if you redeemed BizPoints for that purchase, those will be returned to your BizPoint balance.

  • What if my returned item results in a Rewards status decrease?

    When you return an item, its purchase amount will be removed from your annual purchase balance. If you have not purchased the minimum amount required to maintain your Rewards status by your membership anniversary date, your Rewards status will be adjusted accordingly. In the first year however, your Rewards status…

  • What if items are defective upon arrival?

    You will be contacted when your shipment arrives to confirm receipt of your order. After your initial receipt of the equipment, NeweggBusiness will replace equipment as defined in our Return Policy.

  • What happens if an item is back-ordered?

    If an item is found to be out of stock after your order has been placed, it will automatically be removed from your order. You will not be charged for the backordered item or for the shipping cost of the item. If you were already charged, you will be refunded…