What is a primary account? A primary account is the account that was originally created for the organization and serves as the default point of contact. All other accounts for an organization should be created under the primary user’s account. Updated on November 29, 2021 Related Articles Report Suspicious Activity Suspended account Why is my account suspended, and how do I unlock my account? Why am I getting the newsletter even after unsubscribing? What is the maximum number of users my account can have? What types of user accounts do you offer?