What if items are defective upon arrival? You will be contacted when your shipment arrives to confirm receipt of your order. After your initial receipt of the equipment, NeweggBusiness will replace equipment as defined in our Return Policy. Updated on June 20, 2018 Was this article helpful? Yes No Related Articles Who is responsible for maintaining the equipment? Who is eligible to lease products? When is my first payment due? Are all items eligible for leasing? What types of leasing terms are offered? May I end my lease term early?