• Can I replace a defective heatsink included with a new CPU?

    For a heat sink or heat sink with fan included with a retail CPU package, warranty coverage is provided by the manufacturer. However, we can replace the entire retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging….

  • Subscription Program Terms & Conditions

    NeweggBusiness Subscription Club Terms & Conditions The Newegg Business Subscription Program (“Subscription Program”) was designed to take the hassle out of buying those products you use most often. With our Subscription Program, you can order just once and forget about it – products are always there when you need them….

  • Return Policy

    This Return Policy only applies to products that are listed on the Neweggbusiness.com website (the “Site”) as “Sold and Shipped by NeweggBusiness” (“Newegg Business Item”). For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Newegg Business’s Marketplace platform…

  • Resolving a declined payment

    If your order has been placed on hold due to a payment decline, you can resubmit your order quickly and easily either through your order history or through the “Payment Authorization Failed” email. To resubmit your payment through your account, please do the following: Log in to your account then go to…

  • Report a shipping problem

    Please contact us within the date ranges below if your order was not delivered on time shows “delivered” when you track it, but you have not received it was damaged in shipping Shipping method Contact us within Super Eggsaver 15 days Newegg 3 Day, 2 Day or Next Day 15…

  • Refunds, partial refunds and restocking fees

    NeweggBusines does not charge any restocking fees for returns regardless of the reason for return. Newegg does not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process. Only applies to products that are “Sold and Shipped…

  • Product Disclaimers

    If you are purchasing any of the following products, please see below for important disclaimers regarding each item type. Disclaimer Table Of Contents Open Box Product Final Sales Product Standalone Service Downloadable Software Digital Deliver Product Cell Phone Adobe Student Edition Software Open Box Product Open Box items consist of…

  • Privacy Policy

    Who are we? About this privacy policy What personal data do we collect? Why do we use your personal data? Cookies and similar technologies Who do we share your personal data with and why? Collection and use of non-personal information How do we protect your personal data? International transfers of…

  • Posting Policy

    Posting Policy Egg Ratings To assist you with your purchasing decisions, NeweggBusiness products and sellers that have been reviewed receive a rating of 1-5 eggs based on the average of all reviews. Below is a quick summary of what the egg ratings mean: 5 Egg Rating – Excellent 4 Egg…

  • Policy & Agreement

    Terms and Conditions These terms and conditions (these “Terms”) govern your use of the Newegg Business.com website (the “Site”). These Terms are subject to change by Newegg Business Inc. (“Newegg Business”), in its sole discretion, at any time, without prior written notice. Any changes to these Terms will be in…