Newegg does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.
Restocking Fees
If you use the return online portal found here to process your return within the item’s return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment for the following items:
| You return | You receive |
|---|---|
|
100% of the item’s purchase price AND free shipping label |
Partial refunds
You may receive a partial refund to the original form of payment for the items listed below.
| You return | You receive |
|---|---|
|
85% of the item’s purchase price |
You may receive a partial refund to the original form of payment for the items listed below. Returns for these reasons will require Newegg Customer Service assistance.
| You return | You receive |
|---|---|
|
85% of the item’s purchase price |
Returns received in any of the following conditions may be rejected or may receive a partial refund.
|
Up to 50% of the item’s purchase price
Rejected items will be returned to the customer |
| Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition and within the return policy window | 75% of the item’s purchase price |
| Opened physical software, DVDs, games with plastic wrap removed and ALL downloadable software not due to Newegg error | 0% of the item’s purchase price (non-refundable) |
Please note:
- Marketplace items from 3rd-party sellers follow the individual seller’s return policy. See Marketplace FAQs here for more information.
- Non-returnable purchases include digital content, prepaid cards, memberships, completed services, consumable items (e.g., batteries, ink and 3D printer filament), and items that are user damaged, unsanitary or missing major contents.