Newegg Knowledge Base
How can we help?
Track An Order
Return An Item
Check Return Status
Do promo codes have special conditions?
Do you offer discounts for resellers?
Do you have a printable catalog?
Do you charge a restocking fee?
Do you pay for return shipping on defective items?
How do I check the status of my RMA?
Which items do not earn BizPoints?
Do gift card purchases earn BizPoints?
May I use BizPoints to purchase Marketplace items?
Are there application fees for Net 30 terms?
Which items are ineligible for Net 30 purchases?
What is the status of my Net 30 application?
How can I get in touch with a product manufacturer?
How do I contact NeweggBusiness?
Which e-mail should I add to my Safe Senders list?
How do I get a quote on price, stock, or shipping?
How long does it take to obtain a quote?
How long does a quote remain valid?
Are there any early termination fees (ETF)?
May I use a promo code on a Subscription purchase?
How do I cancel a subscription purchase?
Do I need an account to start a lease application?
My business is new, can I still lease?
May I end my lease term early?
Can I change an order after submission?
Can I get quantity discounts?
Can I pre-order an item not yet in-stock?
How do you make tax-exempt purchases for government?
Can I use a gift card toward items more than its balance?
Do Gift Cards expire?
Can I designate someone to make a will-call pickup?
Can I return RMA items to Will-Call?
Where do I find the Will-Call slip?
Are there restrictions on gift card purchases?
Can Customer Service describe products over the phone?
Where do I download software I bought?
What is the return policy for Marketplace items?
How do I sell products on NeweggBusiness?
How do I contact a Marketplace Seller?
Do multiple-item orders get shipping discounts?
Do you offer Saturday delivery?
Do you offer less-than-truckload (LTL) shipping ?
Are Extended Warranty plans renewable?
Are Extended Warranty plans transferable?
Can I cancel a warranty?
Who can view the order history of my account?
What do I get with a newsletter subscription?
Do other users see my price alerts?