This Shipping Policy only applies to products that are listed on the NeweggBusiness.com website (the “Site”) as “Sold and Shipped by NeweggBusiness”.
For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Newegg Business’s Marketplace platform and not “Sold and Shipped by NeweggBusiness” (“Marketplace Item”), the Marketplace Item is shipped directly by the Marketplace seller. Check the Newegg Business Marketplace seller’s policy for the shipping policy of the individual Marketplace seller. In the event of a conflict between Newegg Business’s shipping policies and those on a Marketplace Seller’s Policy Page, the Seller’s Policy Page shipping polices shall apply to your orders from that Marketplace Seller. Please note that the processing time excluding shipping for Marketplace Items is 1-3 business days.
General Shipping Terms
These are Newegg Business’s General Shipping Terms that apply to all shipping options.
- Delivery times measured in business days.
- We cannot guarantee same day shipping. All orders are subject to a processing time of 1-2 business days prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
- We do not process orders on Saturdays or U.S. holidays.
- Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
- We do not ship to P.O. boxes at this time.
- We do not ship internationally at this time.
Shipping Options
Newegg Business 3 Day and 2 Day Shipping
- Newegg Business works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
Large Item Delivery and White Glove Delivery
- Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material.
- Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items, delivery within 7 to 10 business days for Major Appliances. Rural locations may require up to 13 business days for delivery.
- Large Item Delivery is not available to AA, AE, AP, HI, AK, PR and some unique locations, such as specific islands.
- An adult signature is required to certify acceptance of delivery.
- For Front Door Delivery, the driver will bring the item to your front door and will not unpack the item.
- For White Glove Delivery, the driver will bring the item into the room of your choice, unpack the item and dispose of any packaging you do not want (this is not always recommended, in case you need to return the item).
Newegg Business Ground
- Estimated delivery within 5-7 business days.
Super Eggsaver Shipping
- Estimated delivery within 4 to 7 business days.
- Super Eggsaver may use more than one shipping carrier to deliver your package. Some carriers will deliver directly from us to you, while others will ship it part of the way, then hand off your package to USPS for final delivery.
- Not available for all products or warehouses at this time.
APO/FPO/DPO Shipping
- Estimated delivery within 5-10 business days but may take up to 8 weeks.
Newegg Business Digital Download Delivery Service
- With downloadable software, you don’t need to wait for shipping. In general, you will receive a download link and security code within approximately 1-3 hours (up to 1 business day if your order requires additional verification to process).
USPS
- Estimated delivery for medial mail (DVD purchases only) is 2-9 business days.
- Estimated delivery within 14-42 days.
Less-than-truckload (LTL) Shipping
- We offer less-than-truckload (LTL) shipping by AIT Worldwide on orders that exceed 400 US pounds. LTL shipping consolidates orders in excess of 400 US pounds onto pallets, which reduces shipping cost.
- We give you the option for trucking when you choose shipping so that you can compare the cost of it versus regular ground shipping. With trucking, we offer two distinct options for businesses: those with loading docks, and those without loading docks.
- Estimated delivery within 3-5 business days.
Shipping Charges
Your total cost for the purchase of any product will include the shipping and handling charges shown on your Newegg Business invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Newegg Business.
Cross-Ship
Newegg Business does not cross-ship products under any circumstances.
Risk of Loss
Newegg Business will arrange for shipment of ordered product(s) to you, Free Carrier (F.C.A.) risk of loss passes to you upon delivery to the carrier. Title to the product(s) – excepting software – will also pass to you upon delivery to the carrier. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. You agree to be bound by any software license agreement once the seal on the package is broken. Newegg Business will advise you of estimated shipping dates, but Newegg Business will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Delivery Estimates
Please note that unless otherwise stated on the Site, delivery estimates are only estimates and are not guaranteed delivery times, should not be relied upon as such and do not form part of the contract between Newegg Business and you.
Non-Delivery
Newegg Business shall have no responsibility or liability for any claim of non-delivery of shipment in any of the following instances: (i) delivery to a hub pickup location where Newegg Business has proof of delivery to such hub pickup location; (ii) delivery to a freight forwarder where Newegg Business has proof of delivery to such freight forwarder; (iii) an invalid or incorrect address was supplied to Newegg Business during order checkout; or (iv) any other instance where Newegg Business has proof of delivery to the address provided during order checkout and such shipment is redirected by you (or your agent/representative) subsequent to delivery.