What should I do if an item is missing from my order? First, verify that you’ve received a box for each tracking number associated with your order. If all boxes have been delivered but you are still missing an item, please contact Customer Service. Updated on May 18, 2018 Was this article helpful? Yes No Related Articles Why were the items in my order shipped individually? What is White Glove Delivery? What is Super Eggsaver Shipping? What is large-item delivery? What is AIT Worldwide and how does it work? What do I do about a lost or damaged package?