Why hasn’t the shipping carrier delivered my package? You may need to contact the shipping carrier about the package to see why they are holding it. Please use the contact information below: UPS: 1-800-PICK-UPS AIT Worldwide: (866) 248-4240 Updated on June 24, 2020 Was this article helpful? Yes No Related Articles Shipping Policy Why were the items in my order shipped individually? What should I do if an item is missing from my order? What is White Glove Delivery? What is Super Eggsaver Shipping? What is large-item delivery?