Why hasn’t the shipping carrier delivered my package? You may need to contact the shipping carrier about the package to see why they are holding it. Please use the contact information below: UPS: 1-800-PICK-UPS AIT Worldwide: (866) 248-4240 Updated on November 29, 2021 Related Articles Can I get a signature requirement for my package? What is my order’s Estimated Arrival Date? Shipping Regulations Cannot Ship to Address Shipping Policy Why were the items in my order shipped individually?