If you experience any delivery issues with your order, let us know within 15 days from delivery date. Please see steps below on how to report a delivery issue.
How to report a delivery issue
- Sign in then find your order within your order history
- Select View Detail located to the right of the order.
- Select Refund or Replace then follow the prompts to select the reason, and leave a detailed description of the issue.
- We’ll need additional information with return Lost Shipment. When selecting your tracking number, all items with this tracking number will automatically be selected. If other items need to be returned under a different return reason, please initiate a separate request.
- For Damaged Shipment, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.
- Further details and a confirmation will be sent to your email.
Return FAQ
Please see the following important reminders when returning an item.
Whats the return processing time?
- The processing time after a return is received is within 2-3 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
- If related to a special case such as damaged, lost package, etc. processing time frames will be emailed to you.
Do I need to return multiple items separately for regular returns?
For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.