How do I contact a shipping carrier? You may need to contact the shipping carrier about the package to see why they are holding it. Please use the contact information below: UPS: 1-800-PICK-UPS AIT Worldwide: (866) 248-4240 Updated on April 2, 2019 Was this article helpful? Yes No Related Articles Why were the items in my order shipped individually? What should I do if an item is missing from my order? What is White Glove Delivery? What is Super Eggsaver Shipping? What is large-item delivery? What is AIT Worldwide and how does it work?