If your order is eligible for Will-Call pickup, then during the checkout process you will be given the opportunity to select Use Will-Call instead of the usual shipping methods. Afterwards, you will be shown a Will-Call order pickup slip that you will need to print and bring with you when you pickup…
To return an item to us within the applicable return policy period, you may initiate the process through either of the methods noted below. To initiate a return online, click on your ‘Order #:’ found in your ‘Order History‘. Select either ‘Refund’ or ‘Replace’ then follow the online instructions after…
To return an item, you will need to contact Customer Service within the applicable return policy period to obtain a Return Merchandise Authorization (RMA) number. Once you have been issued an RMA number, you will need to ship the return to the address given to you by the customer service representative. Please…
Items sold and shipped by Marketplace Sellers are subject to their return policies and you will need to contact them to request a return merchandise authorization (RMA). To return Shipped by Newegg items, you will need to contact the Marketplace Seller to request an RMA and send the items back…
You can file a claim with SquareTrade any time, 24/7, online at SquareTrade.com/claims or over the phone at 877-WARRANTY.
To request a credit line increase for your Net 30 terms account, please e-mail accounting@neweggbusiness.com and include your company name, phone number and NeweggBusiness ID in the e-mail. You may also be asked to provide additional or updated financial information. Please note that we will review your credit limit usage every 3…
You can redeem BizPoints at checkout and use them as a cash discount once they have become redeemable 30 days after they are initially earned.
Please contact our accounting department at (626) 271-9700 ext. 22108 or accounting@neweggbusiness.com.
You must purchase annually $5,000 to $19,999 to qualify for GOLD and $20,000 or more for PLATINUM Rewards status. All subaccounts under an organization account can contribute to this annual purchase requirement, but they do not share BizPoints.
When an item is out of stock, we provide the Auto-Notify function so you may request being alerted by e-mail when it comes back into stock. Click on AUTO-NOTIFY and fill in your e-mail address and you will receive a notification as soon as the product becomes available for purchase.