Due to fraud concerns, we do not allow for re-routing of packages nor holds for local pickup.

Yes, an RMA number is required to return a product. To obtain an RMA number, please contact Customer Service.

If you’ve ordered an item with a quantity restriction, you’ll need to wait through a 48 hour cooldown period before you may purchase the item again.

No, when you move up to a higher Rewards status, previously earned BizPoints do not increase in quantity or value. However, you will earn more BizPoints for each $1 in purchases according to the benefits described on this page.

Yes, pending a credit approval.

If you didn’t see an order confirmation page even though you clicked the Submit button, our server probably still received your order. Please wait approximately 15 minutes and check your Order Status page to confirm whether your order was successfully submitted. If you still do not see it, please contact Customer Service at (888)…

You cannot change another user’s password, even if you are the primary user.

If you have returned an item to us for defective replacement or filed a claim for a damaged item and we replace it with the exact same item, you may contact us once you have received the replacement and request that your SquareTrade contract be transferred. You will need to…

It is likely that the product sold out soon after it became available for purchase again. Please keep in mind that Auto-Notify only guarantees that the item was available when the notification was sent out.

It may take 1-3 hours for you to receive your order confirmation e-mail with your serial number / unlock code, so please be patient. If you still do not receive your order confirmation e-mail with download instructions, please check the Order Status page on the site or contact Customer Service.