Order verification is one of the ways that we prevent online fraud and thwart attempts to use your credit card without your approval. Our verification team will contact your card-issuing bank to verify that the billing name, billing address, and phone number on your order are the same as the…
If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. In either case, please give it a little time to update and check again. If the tracking number never updates, please contact Customer Service for assistance…
This means we have received your return and is currently in processing. The RMA can no longer be edited or changed and will be processed according to the provided RMA specifications.
We do not exchange returns for different items unless the return is backordered or unavailable. If your return is on backorder or unavailable and a replacement cannot be sent, you will be notified via e-mail and offered either a similar item as a replacement or a refund. You may also…
Rules pertaining to early termination will be spelled out in the Terms and Conditions of your lease agreement.
If you wish to return a bundle special for a refund, you must return the entire bundle within 30 days of purchase. Any return for a refund may be subject to a 15% restocking fee. This fee may be waived for the following reasons: Carrier damage Defective product Product does not match…
Yes, select products are eligible for a free trial period under the Subscription program. Products eligible for a free trial will state so on their product pages.
We observe the following national holidays: New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Black Friday weekend hours: Saturday: 10:00 a.m. to 7:00 p.m. Sunday: 10:00 a.m. to 7:00 p.m.
Your security is a top priority for us. When you submit sensitive information via the NeweggBusiness Web site, your information is protected both online and off-line due to our adherence to the PCI Data Security Standard requirements. In addition, any information that you give us during registration and ordering is…
If you are located in Canada, we do have business options available. Please visit the following link for more information on business accounts for Newegg Canada.