Order verification is one of the ways that we prevent online fraud and thwart attempts to use your credit card without your approval. Our verification team will contact your card-issuing bank to verify that the billing name, billing address, and phone number on your order are the same as the information your bank has on file for you.
If we need further information or if anything does not match, we will contact you by e-mail or phone. If your order cannot be verified within 5 business days, it will automatically be canceled. All orders are subject to verification.
How do I resubmit my order for verification?
If you need to correct your address or resubmit your order, please do the following:
- Log in to your NeweggBusiness account.
- In your Order History, select the order with the status “On Hold – Action Required.”
- Select the link to “this order resubmission form.”
- Update the billing information on the order to match what you have on file with your credit card issuer.
- Click Update.
What is a phone confirmation?
Phone confirmation is part of our order verification process. It requires us to speak with you directly at your billing phone number. This is only required when we need to confirm certain information for your order to be processed. Phone confirmations are done primarily to protect you and identity-theft victims from debit or credit card fraud.
If you are not available, we will e-mail you or leave a message asking you to call us back as soon as you can. If we cannot complete order verification within 5 business days after your order is placed, your order will be canceled automatically.