Can I have downloadable software shipped instead? All sales of downloadable software are final and we cannot exchange a downloadable item for a physical item. You will need to place a separate order for the physical item on our site. Updated on June 24, 2020 Was this article helpful? Yes No Related Articles Rush Processing Why can’t I see the quantity discount prices? Why are there quantity restrictions on some items? Why am I unable to order a NeweggBusiness Gift card? What does “This product is currently unavailable” mean? What does “Quantity Limit Exceedance” mean?