• What payment methods do you accept?

    We accept the following forms of payment: American Express Discover Behalf MasterCard NeweggBusiness Gift Card Net 30 Terms (only for accounts that have applied and been approved) PayPal PayPal Checkout Physical Check Visa Wire Transfer

  • What is and isn’t covered by a SquareTrade Warranty

    SquareTrade Protection Plans cover all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and non-responsive charging ports or audio jacks. Plans that include accident protection also cover damage from accidents like drops and spills If a protected item is damaged and SquareTrade determines it…

  • What does “Quantity Limit Exceedance” mean?

    If you received a “Quantity Limit Exceedance” notification informing you that your order was adjusted, that means one or more items in your order was on cooldown for you and was removed.

  • What does “Net Terms Balance Exceeded” mean?

    You may get the “Net Terms Balance Exceeded” message if your order amount is greater than the available balance of your Net 30 terms credit line. To proceed with your order, you will need to select an alternative payment method.

  • What is Verified By Visa (VbV) and MasterCard SecureCode?

    Verified By Visa and MasterCard SecureCode are services that confirm your identity with a personal password when shopping online, giving you an extra layer of security and protection. They require creating an account and password on first use, but once your Visa or MasterCard is activated you will be able…

  • What if the serial number doesn’t work for a digital purchase?

    First, make sure you have the correct serial number / unlock code and it is matched to the software you are attempting to register. If the serial number / unlock code is correct according to your Order Confirmation e-mail but is still not working, please contact Customer Service.