Newegg Knowledge Base

Help Topics

• General

  • Do promo codes have special conditions?
  • Do you offer discounts for resellers?
  • Do you have a printable catalog?

• Account

  • Report Suspicious Activity
  • Who can view the order history of my account?
  • What do I get with a newsletter subscription?

• Quote Requests

  • How do I get a quote on price, stock, or shipping?
  • How long does it take to obtain a quote?
  • How long does a quote remain valid?

• Payment

  • How do I pay for my order with a wire transfer?
  • Resolving a declined payment
  • What is Verified By Visa (VbV) and MasterCard SecureCode?

• Net Terms

  • Are there application fees for Net 30 terms?
  • Which items are ineligible for Net 30 purchases?
  • What is the status of my Net 30 application?

• Returns (RMA)

  • Return Policy
  • Do you charge a restocking fee?
  • How do I check the status of my RMA?

• Rewards Program

  • Which items do not earn BizPoints?
  • Do gift card purchases earn BizPoints?
  • May I use BizPoints to purchase Marketplace items?

• Contact

  • How can I get in touch with a product manufacturer?
  • How do I contact NeweggBusiness?
  • Which e-mail should I add to my Safe Senders list?

• Subscription Program

  • Are there any early termination fees (ETF)?
  • May I use a promo code on a Subscription purchase?
  • How do I cancel a subscription purchase?

• Business Leasing

  • Do I need an account to start a lease application?
  • My business is new, can I still lease?
  • May I end my lease term early?

• Ordering

  • Can I change an order after submission?
  • Can I get quantity discounts?
  • Can I pre-order an item not yet in-stock?

• Will Call

  • Can I designate someone to make a will-call pickup?
  • Can I return RMA items to Will-Call?
  • Where do I find the Will-Call slip?

• Products

  • Can Customer Service describe products over the phone?
  • Where do I download software I bought?
  • Product Disclaimers

• Marketplace

  • What is the return policy for Marketplace items?
  • How do I sell products on NeweggBusiness?
  • How do I contact a Marketplace Seller?

• Shipping

  • Do multiple-item orders get shipping discounts?
  • Do you offer Saturday delivery?
  • Do you offer less-than-truckload (LTL) shipping ?

• Extended Warranty

  • Are Extended Warranty plans renewable?
  • Are Extended Warranty plans transferable?
  • Can I cancel a warranty?